Shipping and Return Policy

Ordering Information and Policies

Here at UDAP Industries, we are dedicated to supplying a quality pepper spray product to help ensure your safety whether you are spending time in the woods or the city. We are equally as devoted to providing you with convenient and secure shopping, either online at www.udap.com or through our toll-free order number 1-800-232-7941. To learn more about ordering from UDAP, select from the following topics, or scroll down the page:Safe Order Guarantee

We guarantee that every order you place online with UDAP is completely safe. You pay nothing if unauthorized charges are made on your credit card as a result of shopping at UDAP.

Under the Fair Credit Billing Act, your credit card issuer cannot hold you liable for more than $50.00 of fraudulent charges on your credit card. If your credit card is used fraudulently as a result of placing an online order with UDAP, we will cover the entire liability for you, up to $50.00. In the event of the unauthorized use of your credit card, you must notify your credit card issuer as soon as possible.

Secure Shopping

UDAP has security measures in place to protect against the loss, misuse and alteration of your order information. Our Secure Sockets Layer (SSL) encryption technology makes all your information unreadable to a third party while it is in transit from your computer to ours. To ensure you are placing a secure order, confirm the following when you finalize your order:

• Netscape 3.0: make sure the gold key in the lower left corner is connected and the background is highlighted.
• Netscape 4.0 and above, and Internet Explorer: make sure the padlock in the lower right corner has appeared and is locked (as opposed to unlocked).

Some versions of browsers and some types of firewalls do not allow communication through secure servers. If this is the situation with your browser, do not risk placing an unsecured order. Instead, place your order through our toll free order number at 1-800-232-7941.

Customer Privacy

UDAP Industries will never share or sell any of your personal or financial information. Any financial information collected from you will be used only to process your order. We will only call if there is a problem with your order.

How Long Will My Order Take?

Orders received will normally be processed within 24 business hours. To estimate the how long it will take for your order to arrive, please visit the time-in-transit map. Remember that these times are only an estimate, and occasionally packages arrive a day or two late. Please plan ahead if you need your order by a certain date.

Once your order has left UDAP, you will receive an email with your tracking information. When you place your order, please provide us with your accurate email address so we can send you an automatic notification when your package is shipped from our warehouse.

Orders for pepper spray are sent via UPS Ground or USPS Parcel Post services.

Return Policy

All merchandise being returned must be authorized within 15 days of purchase by UDAP Industries (1-866-BEAR-911). A restocking charge of 15% will apply to all returned merchandise unless we have made an error in your order. Restocking fees do not apply to replacements or defective products. We cannot issue Call-Tags for spray items. The Return Merchandise Authorization number (RMA#) obtained from UDAP must be written on the invoice and on the outside of the shipping box. Be sure to include a copy of the invoice inside your return. Repack merchandise with shredded or crumpled paper or Styrofoam peanuts. Do not send sprays through US Mail, send UPS ground to:

Drop Shipment

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UDAP will drop ship to any US destination with a UPS address. This can even be a vacation destination. Please see FAQ's for more information about getting UDAP Pepper Spray to your destination if you are flying.